Terms and Conditions

Terms and Conditions

Welcome to NAQSH. By visiting our website or placing an order, you agree to the terms below. Please read them carefully.

1. About Us

NAQSH ([your legal business name]) is a personalized jewellery brand based in the United Arab Emirates. All prices on this site are listed in AED (UAE Dirham) unless stated otherwise.

2. Products & Personalization

Most of our products are made to order and personalized with a name, initial, date, or short message that you provide at checkout. By submitting personalization details, you confirm that you have the right to use that text and that it doesn't infringe on anyone else's rights or contain offensive content. We reserve the right to decline an order if the requested personalization is unlawful, offensive, or infringes on a third party's rights.

You are responsible for checking that the spelling and details you submit are correct. We will confirm your personalization with you before production begins wherever possible, and it is your responsibility to review and approve that confirmation.

3. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors. Payment must be received in full before your order is processed unless otherwise agreed (for example, cash on delivery where offered).

4. Pricing

We make reasonable efforts to ensure prices are accurate, but errors may occasionally occur. If we discover a pricing error on an order you've placed, we will contact you before proceeding, and you may choose to cancel.

5. Shipping & Delivery

Delivery timeframes are estimates, not guarantees, and are detailed on our Shipping Policy page. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns & Refunds

Please see our Return Policy page for full details. Personalized items generally cannot be returned unless defective or incorrect.

7. Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of NAQSH or its licensors and may not be copied, reproduced, or used without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, NAQSH is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

9. Governing Law

These terms are governed by the laws of the United Arab Emirates [specify emirate/free zone if applicable]. Any disputes will be subject to the exclusive jurisdiction of the courts of [your emirate].

10. Changes to These Terms

We may update these terms from time to time. Changes take effect once posted on this page.

11. Contact

Questions about these terms? Reach us at [your contact email].