Privacy Policy

Privacy Policy

This policy explains how NAQSH ([your legal business name]) collects, uses, and protects your personal information when you visit our website or place an order.

1. Information We Collect

  • Contact details you provide: name, email, phone number, shipping and billing address
  • Order details: items purchased, personalization text you submit (e.g. names, initials, dates), order history
  • Payment information, processed securely by our payment provider — we do not store your full card details
  • Technical information: IP address, browser type, and browsing behavior on our site, collected automatically

2. How We Use Your Information

  • To process, personalize, and fulfil your order
  • To communicate with you about your order (confirmation, spelling approval, shipping updates)
  • To respond to your questions or customer service requests
  • To send marketing updates, only if you've opted in, and you can unsubscribe at any time
  • To improve our website and product offering

3. Payment Processing

Payments are handled by third-party payment providers. We do not store your full payment card details on our servers.

4. Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

5. Sharing Your Information

We share your information only with service providers who help us run our business — such as couriers for delivery and payment processors for checkout — and only to the extent needed to provide their service. We do not sell your personal information to third parties.

6. Data Retention

We retain your order and account information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes.

7. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you by contacting us at [your contact email]. We will respond within a reasonable time.

8. Children's Privacy

Our site is not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. Changes take effect once posted on this page.

10. Contact Us

Questions about this policy or your data? Reach us at [your contact email].