Return Policy
Returns & Exchanges
Because every NAQSH piece is engraved or cut with your name, initials, or a specific date, personalized items cannot be returned or exchanged simply for a change of mind — we can't resell a necklace that says someone else's name on it.
We will always replace or refund your order if:
- It arrives damaged or defective
- We made an error — wrong name, wrong spelling of what you confirmed, wrong item entirely
- The piece doesn't match what you approved in your order preview
Contact us within 7 days of delivery at [your contact email/WhatsApp], with a photo of the item and your order number, and we'll sort it — a free replacement or a full refund, your choice.
What we can't offer a refund on:
- A name, initial, or wording spelled exactly as you confirmed it at checkout
- Sizing issues on adjustable pieces (nearly everything we make has an adjustable chain or open band — check the size guide on the product page before ordering)
- Normal wear and tarnish over time with gold-plated pieces — see our care instructions
Non-personalized items
If you've ordered something without custom text or initials, you can return it unworn and in its original packaging within 14 days of delivery for a refund or exchange. [State who covers return shipping.]
How to start a return or report an issue
- Email or WhatsApp us at [your contact details] with your order number and a photo, if relevant.
- We'll confirm next steps within 1–2 business days.
- Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item back, where applicable.
We want every naqsh you buy to be one you're glad to wear — if something's wrong, tell us and we'll make it right.